Calling Features for Business Phone

Antietam Business Digital Phone includes 22 Calling Features at no additional cost!

Calling FeatureDescription
Account Portal AccessAvailable for customers to active and deactivate phone features.
Voicemail ManagementRecords messages from callers for later playback.
Voice Message NotificationAllows you to receive a notification informing you that a voicemail has been left on your phone.
Voice Message to EmailAllows you to receive an email informing you that a voicemail has been left on your phone.
Anonymous Call RejectionAllows you to reject calls from callers who have blocked the display of their number.
Automatic CallbackIf you receive a busy signal and wish to monitor the busy part and automatically establish a call when the busy party becomes available.
Call Forwarding AlwaysAllows you to forward all incoming calls to a different phone number.
Call Forwarding BusyAllows you to forward all incoming calls to a different phone number if your phone is currently busy.
Call Forwarding No AnswerAllows you to forward all your calls to a different phone number when you do not answer your phone.
Call Forwarding Not ReachableAutomatically forwards your incoming calls to a phone number of your choosing.
Call Forwarding Remote AccessAllows you the capability to activate or deactivate the Call Forwarding features from any phone.
Call ReturnAllows you to call the last party who called your number.
Call TransferAllows you to transfer a call to another party.
Call WaitingAllows you to receive another call while you are on the phone.
Calling Line ID DeliveryA caller's name will be displayed.
Calling Name RetrievalAllows you to look up the name of a caller in an external database when the name did not arrive with the original call.
Do Not DisturbAllows you to send your calls directly to your voicemail without ringing to your phone.
Hunt GroupIf a number is unavailable, the call routes to the next available line.
Last Number RedialRedial the last number you called.
Mailbox ManagementAllows you to specify how to handle your voice messages.
Speed Dial 8Allows you to set up to eight speed dial numbers that can be called with the push of a button.
Three Way CallingAllows you to place a three-way call using the flash based service. 

ACCOUNT PORTAL ACCESS

There is a portal (URL below) available for customers to activate and deactivate phone features. To access the customer portal for phone features follow these steps:

  • Start by going to the URL https://voice.myactv.net/portal
  • Provide username and password.  The username will be the Antietam Broadband Digital Telephone number.  The default password will be the Antietam Broadband Account Number.
  • After providing the username and password, you may be prompted for your email address.  The email address may be obtained at the time the order is placed for the phone service, however if it was not obtained, it will be required at this point.  Enter the email address and click "Submit."  If you did supply an email at the time of placing your order, move down to step 4.
  • Next, you will be asked to set up your Customer Proprietary Network Information (CPNI) pin.  Please enter the 4 digit code you would like to use, then click "Submit."
  • Next, a password change will be required.  Please fill in the current password, the new password and then verify password.
  • Click Submit.
  • Upon login, the Features Management screen will be present.  On the left hand side, there will be three menus to choose from: Basic Features, Advanced Features and Voicemail Management.

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VOICEMAIL MANAGEMENT

Voice Management allows you to specify how to handle your voice messages. Use Unified messaging if you want to use your phone to retrieve voice messages. You can also just choose to send the message to your e-mail and not use the phone for voice messaging. This feature is on by default.

To Manage via Portal:

Select "Voicemail Management" on the left hand side.

On should be selected by default.

Select from the following options:

  • Send all calls to Voicemail - All calls will be directed to voicemail if checked.
  • Send Busy Calls to Voicemail.
  • Send Unanswered Calls to Voicemail - All unanswered calls will be directed to voicemail if checked.

When a message arrives, configure the following settings:

  • Use unified messaging - this feature allows you to check "Use Phone Message Waiting Indicator" (provides stuttered dial tone and/or blinking light on some phones) to indicate a message is waiting.
  • Forward it to this e-mail address - an email address can be provided so the voice messages will be sent there.

Additional Settings:

  • Notify me by e-mail of the new voice message at this address - an alternative email address can be provided to notify that a new message is waiting along with the caller info and the date/time of the call.
  • E-mail a carbon copy of the voice message to - if a carbon copy of your messages is desired to go to another email address.
  • Transfer on "0" to Phone Number - callers can press 0 during your outgoing voice message and be transferred to another number, such as a mobile phone or auto attendant. If 0 is pressed, the recording is aborted, no message is left and the caller is transferred.
  • Click Apply. The change is effective immediately.

To Deactivate via Portal:

Select Off. Click Apply. The change is effective immediately

To Access Voicemail via Telephone Initially:

Dial the 10 digit phone number, or dial *62.

A prompt will play for the passcode. The default passcode is 4227.

A prompt will play to change the current passcode. Enter a new passcode, followed by the # key.

A prompt will play to confirm this new passcode. Enter the passcode again, followed by the # key.

A prompt will play to record the greeting. After the beep, record the greeting, then press the # key.

  • If finished with the recording, press *.
  • To re-record, press 1.
  • To listen to the current recording, press 2.

You are now placed in your mailbox. To clear the message waiting indicator without erasing messages, dial *99.

To Retrieve Voicemails:

A stuttered dial tone will be present if there are voicemail messages available. Dial the 10 digit phone number, or dial *62.

Enter the passcode, and press the # key.

Press 1 to access the voicemail box.

You will be advised about your new messages.

  • To listen to your voice messages, press 1. The first message will be played, with the time and date.
  • To Save the message, press the # key.
  • To Erase this message, press 7.
  • To Repeat this message, press 2.
  • To Play the envelope, press 5.
  • To go to the next message, press 6.
  • To call back the caller, press 8.
  • For additional options, press 9.
  • To return to the previous menu, press the * key.

If no options are picked, previously saved messages will be reviewed.

Aliases

Messaging Aliases allows you to enter numbers, which when called from, make your voice messaging box act as if you called from your office phone.

To Activate via Portal:

  • Enter the phone number you wish to use.
  • Click Add.
  • Repeat as necessary.
  • Click Apply.

To Delete a Number:

  • Check the box under the "Delete" column.
  • Click Apply.
  • The change is effective immediately.

Greetings

Greetings allows you to set the number of rings before reaching your voice messaging box.

To Manage via Portal:

Busy Greeting;

  • System Greeting - generic greeting.
  • Personal Greeting - load a file to play personal greeting.

No Answer Greeting;

  • System Greeting - generic greeting.
  • Unavailable Greeting - load a file to play personal greeting.

Alternative No Answer Greetings;

  • Configure Greeting Name, along with uploading a file to load the alternative greeting. You can create up to three alternative greetings.
  • Select Greeting.
  • Number of rings before greeting - configure up to 5.

Click Apply.

Voicemail Password

To Reset via Portal:

  • Type new password.
  • Confirm new password.
  • Click Apply.

Voice Portal

Voice Portal allows you to set a Personalized Name (upload a WAV file to use as your name for Auto Attendant and Voice Messaging) and set voice portal auto-login option.

To Manage via Portal:

  • Select "Use Personalized Name for Auto Attendant and Voice Messaging."
  • Upload a file to provide a recording.
  • If needed, select Auto-login to Voice Portal when calling from my phone.
  • Click Apply.

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VOICE MESSAGE NOTIFICATION

To Manage via Portal:

Login through the Customer Voice Portal.

Select "Voicemail Management" on the left hand side.

On should be selected by default.

Select from the following options;

  • Send all calls to Voice Mail - All calls will be directed to voicemail if checked,
  • Send Busy Calls to Voicemail,
  • Send Unanswered Calls to Voicemail - All unanswered calls will be directed to voicemail if checked.

When a message arrives, configure the following settings;

  • Use unified messaging - this feature allows you to check "Use Phone Message Waiting Indicator" (provides stuttered dial tone and/or blinking light on some phones) to indicate a message is waiting,
  • Forward it to this e-mail address - an email address can be provided so the voice messages will be sent there.

Click Apply.

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VOICE MESSAGE TO EMAIL

To Manage via Portal:

Login through the Customer Voice Portal.

Select "Voicemail Management" on the left hand side.

When a message arrives, configure the following settings;

  • Use unified messaging - this feature allows you to check "Use Phone Message Waiting Indicator" (provides stuttered dial tone and/or blinking light on some phones) to indicate a message is waiting,
  • Forward it to this e-mail address - an email address can be provided so the voice messages will be sent there.

Additional Settings;

  • Notify me by e-mail of the new voice message at this address - an alternative email address can be provided to notify that a new message is waiting along with the caller info and the date/time of the call,
  • E-mail a carbon copy of the voice message to - if a carbon copy of your messages is desired to go to another email address.

Click Apply.

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ANONYMOUS CALL REJECTION

Anonymous Call Rejection allows you to reject calls from callers who have blocked the display of their number. Only deliberate anonymous numbers are rejected. Callers whose numbers are unavailable are not rejected. Callers that are rejected are informed that you are not accepting calls from unidentified callers. Your phone does not ring and you do not receive any indication that they called. However, this does not apply to calls within your group. This feature is off by default.

To Activate via Portal: Select On and click apply. The change is effective immediately.

To Deactivate via Portal: Select Off and click apply. The change is effective immediately.

To Activate via telephone: Dial *77. The change is effective immediately.

To Deactivate via telephone: Dial *87. The change is effective immediately.

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AUTOMATIC CALLBACK

Use this feature if you receive a busy signal and wish to monitor the busy party (within the same call group) and automatically establish a call when the busy party becomes available.

To Use this feature: Enter the appropriate digit as prompted by phone system when you receive a busy signal.

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CALL FORWARDING ALWAYS

Call Forwarding Always allows you to forward all your incoming calls to a different phone number, such as your cell phone. You can also make your primary phone emit a short ring burst to inform you if you are next to your phone when the call is forwarded by using the Ring Reminder. Ringer Reminder will let 1 ring play at the original telephone number, to remind you that calls are being forwarded. After the initial ring, the phone will fall silent and the call is forwarded. This is important when you have forgotten the service is turned on and you are at your primary phone waiting to receive calls. Note that the address (phone number) you forward your calls to must be permitted by your outgoing calling plan. You can also set the phone number to forward to using the voice portal or on the phone using the feature access code. This feature is off by default.

To Activate via Portal:

  • Select On and provide the telephone number to forward to.
  • If desired, checkbox "Play Ring Reminder when a call is forwarded."
  • Click Apply. The change is effective immediately.

To Deactivate via Portal: Select Off and click Apply. The change is effective immediately.

To Activate via telephone: Dial *72. The change is effective immediately.

To Deactivate via telephone: Dial *73. The change is effective immediately.

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CALL FORWARDING BUSY

Call Forwarding Busy allows you to forward all your incoming calls to a different phone number if your phone is currently busy. Use this service when you would rather have a secondary number in place to receive calls to instead of the caller being sent to your voice messaging box. Note that the address (phone number) you forward your calls to must be permitted by your outgoing calling plan. You can also set the phone number to forward to using the feature access code. This feature is off by default.

To Activate via Portal:

  • Select On and provide the telephone number to forward to.
  • Click Apply. The change is effective immediately.

To Deactivate via Portal: Select Off and click Apply. The change is effective immediately.

To Activate via telephone: Dial *90. The change is effective immediately.

To Deactivate via telephone: Dial *91. The change is effective immediately.

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CALL FORWARDING NO ANSWER

Call Forwarding No Answer allows you to forward all your calls to a different phone number when you do not answer your phone. Use this service when you would rather have a secondary number in place to receive calls to instead of the caller being sent to your voice messaging box. The number of rings prior to forwarding can be configured here as well. You may choose none, 2, 3, 4, 5 or 6 number of rings prior to forwarding. This feature is off by default.

To Activate via Portal:

  • Select On and provide the telephone number to forward to.
  • If desired, select the number of rings before forwarding.
  • Click Apply. The change is effective immediately.

To Deactivate via Portal: Select Off and click Apply. The change is effective immediately.

To Activate via telephone: Dial *92. The change is effective immediately.

To Deactivate via telephone: Dial *93. The change is effective immediately.

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CALL FORWARDING NOT REACHABLE

Call Forwarding Not Reachable automatically forwards your incoming calls to a phone number of your choosing, when activated, if the device your phone is connected to loses contact with our Digital Voice System, such as the eMTA losing contact with Antietam Broadband. Note that the phone number you forward your calls to must be permitted by your outgoing calling plan. This feature is off by default.

To Activate via Portal:

  • Select On and provide the telephone number to forward to.
  • Click Apply. The change is effective immediately.

To Deactivate via Portal: Select Off and click Apply. The change is effective immediately.

To Activate via telephone: Dial *94. The change is effective immediately.

To Deactivate via telephone: Dial *95. The change is effective immediately.

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CALL FORWARDING REMOTE ACCESS

Call Forwarding Remote access means that Call Forwarding Always can be activated or deactivated remotely once the user is in their voicemail by pressing *, then 4.

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CALL RETURN

Use this feature to call the last party who called your number, whether or not the call was answered.

Press *69 while off hook. The previous number will be dialed.

If you wish to hear an audio playback of the number of the last caller, press *69 then option 1 when prompted.

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CALL TRANSFER

Use this feature to transfer a call to another party.

Use the flash key to place the call on hold, then dial the telephone number you wish to transfer to.

To announce the call before it is transferred, wait until the party answers and inform them about the call before hanging up.

The call can be transferred without announcement if desired; simply hang up once the number has been dialed and starts ringing.

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CALL WAITING

Call Waiting allows you to receive another call while you are on the phone. You can turn it on or off for all calls and then selectively turn it back on or off using the feature access codes. This feature is on by Default.

To Activate via Portal:

  • Select On and if you choose, you can checkbox "Disable Calling Line ID Delivery on Call Waiting.”
  • Click Apply. The change is effective immediately.

To Deactivate via Portal: Select Off and click Apply. The change is effective immediately.

To Deactivate PER CALL via telephone: Dial *70, then the number you wish to call while Call Waiting is canceled. Note: this process must be repeated with each additional call if you have this feature switched to On in the portal.

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CALLING LINE ID DELIVERY

A caller's name will be displayed (if available).

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CALLING NAME RETRIEVAL

Calling Name Retrieval looks up the name of a caller in an external database when the name did not arrive with the original call. This is helpful to identify callers when using the CommPilot Call Manager, a phone that displays CLID information, or other call client. This feature is on by Default.

To Deactivate via Portal: Select Off and click Apply. The change is effective immediately.

To Activate via Portal: Select On and click Apply. The change is effective immediately.

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DO NOT DISTURB

Allows you to send your calls directly to your voice messaging box without ringing your phone. In addition, you can make your primary phone emit a short ring burst to inform you when the call is being sent to voice messaging by using the Ring Reminder. This is important when you have forgotten the service is turned on and you are at your phone waiting to receive calls. This feature is off by default.

To Activate via Portal: Select On and if desired, select the checkbox "Play Ring Reminder when a call is forwarded". Click Apply. The change is effective immediately.

To Deactivate via Portal: Select Off and click Apply. The change is effective immediately.

To Activate via telephone: Dial *78. The change is effective immediately.

To Deactivate via telephone: Dial *79. The change is effective immediately.

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Hunt Group

If a number is unavailable, the call routes to the next open line in the hunt group. This feature requires additional lines.

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LAST NUMBER REDIAL

Use this feature to redial the last number you called. Simply press *66.

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MAILBOX MANAGEMENT (ACCOUNT PORTAL)

Voice Management allows you to specify how to handle your voice messages. Use Unified messaging if you want to use your phone to retrieve voice messages. You can also just choose to send the message to your e-mail and not use the phone for voice messaging. This feature is on by default.

To Manage via Portal:

  • Provide Description (to remember the configuration).
  • Select the following options "Use priority alert" or "Do not use priority alert."
  • Select Time Schedule.
  • Select how to filter calls:
  1. Any phone number.
  2. Following phone numbers "Any private number" or "Any unavailable number."
  3. Specific phone numbers, up to 12.
  • Click Add
  • Repeat as necessary.
  • Once desired priority alert exists, select the "active" checkbox for the plan you wish to activate.
  • Click Apply.  This change is effective immediately.  

To Deactivate via Portal: Remove the active checkbox selection. Click Apply. The change is effective immediately.

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SPEED DIAL 8

Speed Dial allows you to set up to eight speed dial numbers that can be called with the push of a button. Enter the number as you would normally dial it and then just hit that number on your touch pad to call it. You can also program your speed dial using your phone and the star code for Speed Dial. This feature is off by default.

To Activate via Portal:

Choose the Speed Dial Code you wish to associate to a specific number (Code 2 - 9 are available for assignment).

Enter the phone number you wish to assign to the Speed Dial Code.

Enter a description Name.

Repeat as necessary.

Click Apply. The change is effective immediately.

To Deactivate via Portal:

Remove the phone number(s) that you wish to remove from Speed Dial 8.

Click Apply. The change is effective immediately.

To Activate via telephone:

Dial *74, then the number you wish to use as the code, then the phone number. Example Dial *74 3 2400006666 allows you to use code 3 for phone number (240)-000-6666.

To use the feature, dial the code for the number you wish to dial, then #. Example Dial 3#.

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THREE WAY CALLING

Use this feature to create a three way call. When this service is assigned, you can place a three-way call using the flash based services.

While engaged on call:

Press flash hook on phone. The initial call is placed on hold.

Enter complete phone number or extension of third party. You can press # to signal the end of the phone number.

When third party is connected, press flash hook again. All parties will then be connected in three-way call.

To drop the third party caller, press flash hook again.

If either two parties hang up, your call with the remaining party is intact. If you disconnect, the other two parties remain connected.

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