Antietam Broadband Migration FAQ

What is changing and why?

We want to make it easy for our customers to enjoy the latest products! Below are some examples of how we are doing just that.

  • Simplified Sign-On System: Customers will now use the same credentials to access My Services, Webmail, and Community Wifi Hotspots.
  • More Robust Webmail Platform: Our new email provider is ZOHO. They offer an enhanced user interface with additional benefits, including improved SPAM controls, more tools to manage email preferences, and a brand-new mobile app!  
  • Improving Our My Service Account Management Portal: This improved account management portal makes it much simpler for users to add, remove, and manage user accounts and to retrieve forgotten user login credentials.

When will the migration start?

  • On June 16, 2020, when a customer accesses their My Services account via a web browser, they will be automatically redirected to the Migration Wizard. They can choose to proceed with the migration or opt to complete it later.
  • All Accounts must complete the migration by the end of the migration window later this year. 

Do I have to migrate?

  • Yes, all accounts must complete the migration. Any account that has not been converted by this time may lose access to My Services.
  • Any @myactv.net email address that is not migrated will be discontinued at the end of the migration period later this year.

How long will the migration take?

  • Depending on the amount of information that will need to migrate over to the new site, this upgrade may take anywhere from 30 seconds to a few minutes to complete.  Attention MyACTV.net Email Users: after completing the migration, it may take up to 24 hours for all of your emails to move over from the old system to the new system. During this time, you will not be able to access those emails, but they will be moved over as quickly as possible.

Will I lose any of my email?

  • Once you complete the Migration Wizard, all of your existing email will be moved over to the new webmail.  Please Note: after completing the migration, it may take up to 24 hours for all of your emails to move over from the old system to the new system. During this time, you will not be able to access those emails, but they will be moved over as quickly as possible.
  • You will not lose any of your emails in this process.

What happens if I do not migrate?

  • As we near the close of the migration window later this year, ALL emails and MyServices accounts that have not been migrated will be forced to go through the Migration Wizard upon the next login.
  • At the end of the migration process later this year, ALL emails that have not been migrated may discontinue working on email client applications.  

Will I need to do anything after migration?

  • After completing the Migration Wizard, you will not need to do anything else. You will have access to our new Email and Simplified Sign-On System!

How would I use the new system on different devices?

  • If you are using an email client application on PC, iPhone, Android, or other device for your @myactv.net email, you will be required to make a change to the incoming and outgoing mail server settings.
  • Refer to the step-by-step instructions at: https://www.zoho.com/mail/help/imap-access.html. Note: YOU MUST FIRST COMPLETE THE MIGRATION VIA WEBMAIL (internet browser) AND LOGIN BEFORE ADJUSTING THESE SETTINGS ON YOUR DEVICES.  

What are some examples of email “clients”?

  • Outlook
  • IPhone Mail Application
  • Windows 10 Mail
  • Android Mail Application
  • Thunderbird
  • Any other 3rd party application for accessing email

Why did my email client stop working after migration?

  • After performing the migration, you will need to update the incoming/outgoing server settings in your email client to continue use.
  • Please refer to the step-by-step instructions at: https://www.zoho.com/mail/help/imap-access.html.  

Do I need to use IMAP or POP3 in an email client?

What is the incoming mail server information?

  • IMAP Server/Host Name: zimap.myactv.net
  • Security Type: SSL 
  • Port: 993

What is the outgoing mail server information?

  • SMTP Server/Host name: zsmtp.myactv.net
  • Security Type: SSL 
  • Port: 465
  • Require Authentication to Send: Turned on

Why can I receive email in my client but cannot send?

  • Check the outgoing server settings in the email client to make sure the Server/Host name is correct.
  • Check the username and password in the outgoing server settings is correct and filled in. Note: IPhones have the username and password field in outgoing server marked as optional. This information is required and if you do not fill it in you will be unable to send email.

Will you continue Web Hosting?

  • Effective at the conclusion of the migration later this year, we will no longer offer personal website hosting.
  • Customers who currently have a personal myactv.net website that they wish to preserve needs to perform the following: a) Back-up all files associated with the site; and/or b) Move the site to another hosting service

Will my email contact list be migrated to the new platform?

Contacts that are in the Personal Contact list will be migrated. However, if you have created custom contact lists or groups they will not be migrated.  If you currently have custom contact lists in your address book, you will want to add them to your Personal Contact list so they will be migrated.