★★★★★
“Alaina was extremely helpful and has helped us get the best service. She took the time to explain things and set me up with the perfect appointment time for my Antietam fiber internet upgrade.
Truly appreciate Alaina! Thank you!”
-Nancy H.
★★★★★
"Lois, the customer service person who helped me get thing rolling, was outstanding. She replied quickly to my emails and messages and explained everything carefully and in detail. It's nice to know there's a real person who I can reach out to with questions. Looking forward to the installation!"
-Gina C.
★★★★★
"Alberto arrived promptly and quickly got to work diagnosing the issues we were experiencing with our broadband connection. Alberto explained everything he was doing to repair our service in a manner that made understanding the issue easy. Alberto even checked to see if there were better deals available for the price we were currently paying. He explained that we could have better service for the same price and showed us how to contact the main office to upgrade. I would highly recommend this service tech to anyone. Thanks Alberto!"
-Kevin M.
★★★★★
"Luis Noll reached out to me after I attempted to self service an install but encountered an error. I was eventually able to call back and they already had most of my info populated, as well as being extremely knowledgeable, and personable which made the call a delight. One of the best customer service experiences I’ve had in a while, and I’m rather hard to please with a customer service background myself. Stellar job!"
-Dev H.
★★★★★
"We're thrilled to finally have fiber in our neighborhood, and the speeds are incredible! The underground installation along our long driveway was seamless, like a zipper in the ground. Our field technician, Robin, was highly professional and skilled, clearly not an entry-level installer. As this is a new service in our area, we anticipated a few minor hiccups, but Brad from the home office was proactive and ensured a smooth transition from our previous provider. The upload and download speeds are blazing fast compared to our prior service, and the latency is outstanding, with nearly zero lag."
-Edward W.
★★★★★
"Decided to finally make a change in our Internet service and transition to the flight service being provided in Hampstead Maryland. Upon calling, I was very pleased with how easy it was to start and complete the process. My contact person was Lois Noll who was most pleasant and helpful in making the transition happen. I would encourage many more to reach out and accept the service that’s being provided by flight. Fiber all the way!"
-Paul C.