Contact Us

At Antietam Broadband, we welcome the opportunity to better serve our customers. We have designed this website with your convenience in mind. Our Customer Support and FAQ sections are designed to provide answers to most of your questions about Antietam Broadband TV and our products. If you still have a question after reviewing this information, we'd be glad to assist you. In all correspondence, please be sure to clearly identify yourself with your full name, address, and account number if applicable.

By Phone:

Main Office - 301-797-5000

24/7 FREE Tech Support - 301-797-5000

Customer Service Calls:
Monday through Friday,  8:00 a.m. - 7:00 p.m.
Saturday, 8:00a.m. - 5:00p.m.

By Live Chat:

Select the LIVE CHAT button in the lower right to reach a local Contact Center representative.

By Mail:

Main Office:
Antietam Broadband
1000 Willow Circle
Hagerstown, MD 21740

In Person:

Lobby temporarily closed due to COVID-19. The Drive-Thru remains open.

Hours of Operation:
Lobby Hours
Monday through Friday, 8:30a.m. - 5:00p.m.
Saturday, 9:00a.m. - 12 noon

Drive Through Window Hours
Monday through Friday, 9:00a.m. - 5:30p.m.
Saturday, 9:00a.m. - 12 noon                                  

Sundays and major holidays - closed.

By Email:

Please fill out the appropriate form below to contact us.

Order/Upgrade Form 
Use this form to order new cable television, digital phone and Internet service, or to upgrade your existing service.

Check Service Availability Form 
Use this form to see if Antietam Broadband service is available at your address. Please note, Antietam Broadband service is only available in Washington County, Maryland.

Business Inquiry Form
Use this form to contact our Business Class Service Group for more information and a free customized quote on services for businesses such as Digital Television, High Speed Internet, Digital Phone, and 50 channels of digital music.

Technical Repair - Television, Internet and Phone 
Use this form to report technical service problems.

Advertising Inquiry Form 
Use this form to contact our advertising sales department to discover how cable television advertising can benefit your business.

Auto Pay Form 
Download, complete and return this form to authorize automatic monthly payments of your cable bill using your credit or debit card.

General Contact Form 
Use this form for general comments, questions and suggestions about our products and service. (Please do not use this form to report technical service issues - use the Technical Repair form above.)

Join Our Email List 
Click the link above to register for our email list. Antietam Broadband respects your privacy. We will never share your email with any third party.