We continue to experience an outage with Internet and Phone services. Though this is impacting about 18% of our customers, it is still creating an overload of our phones and other response systems, so wait times may be long, you may receive busy signals or slower than average responses.
Our Engineering team is working non-stop to make progress in full restoration, but there is currently no estimated time to fully restore services.
We will be offering credit for any customers impacted for the duration of the outage. To receive credit, please contact us after your service is fully restored during regular customer service hours at 301-797-5000.
Thank you for your continued patience, we know this is frustrating for all impacted, but please know we are working diligently to restore all services.
Last updated on 4/26/19 at 12pm.